Wynright Ratchets up Aftermarket Client Care to Address Customer Growth, Marketplace Realities


Press Release


Wynright Ratchets up Aftermarket Client Care to Address
Customer Growth, Marketplace Realities


ELK GROVE VILLAGE, Ill. (June 19, 2014) - Wynright Corporation, a wholly owned subsidiary of Daifuku Webb and a leading U.S.-based provider of intelligent material handling systems, today announced several new initiatives to address customer after-market needs and to position the company as the premier single-source for parts, technical and field services support.

Wynright offers a wide variety of material handling solutions, such as conveyors and sortation equipment under the Automotion® brand name, warehouse software and control systems, robotics, structural solutions (including mezzanines), light and voice directed technologies, and automated storage and retrieval systems (AS/RS). Its Client Care Group is focused on helping clients keep their systems running through access to world-class parts, support and service solutions, including remote monitoring of equipment performance.

Wynparts now provides 20,000 genuine Wynright Automotion® parts as well as those from a wide array of manufacturers – an increase of 150 percent since the site’s re-launch in mid-2013. The e-commerce portal combines easy-to-use online ordering with competitive market pricing.

In addition, Wynright has integrated the lists of spare parts for each customer. The integrated spare parts lists, known as “MY SPL,” make it easier than ever for Wynright’s hundreds of clients to identify and purchase replacement parts – a key consideration in today’s always-on market environment.

“Think of it as going into Home Depot with an aisle set aside just for the parts in your house,” said John Dillon, President of Wynright’s Client Care Group. “We’ve removed the variables and obstacles by giving our valued customers a comprehensive stock of commodity and critical spare parts to help them maximize system uptime. All they have to do is refer to their personalized online spare parts lists, and if they have questions, product support specialists are available to help.”

Wynright’s integrated spare parts lists help people find the “right parts,” quickly and easily. The company is making an aggressive push to be the single-source for aftermarket needs to further ensure its client’s success through increased system uptime.

“Today, it’s almost unquantifiable the negative impact that an idle production facility can have on a brand and its reputation, and its multiple channels of customer engagement. It could mean a child doesn’t get his birthday gift on time and other failures in service levels. E-commerce fulfillment has dramatically increased service level expectations.”

Wynright also is leveraging predictive analytics to help clients mitigate risk. The company can now make data-driven recommendations on the likelihood of when equipment failures will occur and how customers can mitigate those circumstances.

Wynright’s Client Care Field Services team then works to get the replacement parts to customers on a 24 x 7 basis to help them address their needs and reduce warehouse/distribution center downtime.

To learn more about Wynright Client Care and available services, call 1-888-WYN-0099 (1-888-996-0099) or email sales@wynparts.com.

About Wynright

Wynright Corporation, a wholly owned subsidiary of Daifuku Webb, is a leading provider of intelligent material handling systems. With more than 200 engineers in-house, the company designs, manufactures, integrates and installs a full spectrum of intralogistics solutions, offering both Wynright-branded and third-party equipment to meet client needs. These include leading-edge conveyor and sortation systems, voice- and light-directed order fulfillment equipment, a suite of warehouse controls & execution software, robotics, mezzanines, and structures, all backed by critical round-the-clock service and support.

Since its founding in 1972, Wynright has been a trusted partner to some of the world’s largest and fastest-growing companies, showing them how to use their space more efficiently to deliver improved productivity, today and tomorrow. For more information on our services, technology and product portfolio, please visit www.wynright.com.

About Daifuku Webb Holding Company

Daifuku Webb Holding Company, a subsidiary of Daifuku Co. Ltd., is a leading developer of innovative material handling technology such as Automatic Guided Vehicles (AGVs), Automated Storage and Retrieval Systems (AS/RS), conveyors, baggage handling systems, bulk handling systems, cleanroom systems and airport maintenance services. It includes Daifuku America Corporation, Jervis B. Webb Company, Elite Line Services and Logan Teleflex, Inc. Daifuku Webb specializes in the design, engineering, manufacturing, installation and service of integrated systems used in the automotive, airport, semiconductor, LCD equipment, food/beverage, bulk, warehousing and manufacturing industries. Daifuku Webb Holding Company is headquartered in Farmington Hills, Mich., with manufacturing locations throughout North America.

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Media Contacts:
Joe O’Connor
Director of Marketing