Services

Post Sales Support

Maintenance Management

Wynright has a variety of maintenance programs designed to meet your needs; we can even customize one to suit your particular circumstances. We strongly recommend preventive maintenance to keep your equipment running longer with less downtime.

We offer quarterly maintenance plans as well as a feature-rich CMMS (Computer Maintenance Management System) software package.

Autoexec Guardian® Proactive Site Monitoring

Wynright is committed to providing excellence in service and support to our customers. Autoexec Guardian® is an innovative product that makes proactive remote monitoring of warehouse control systems a reality. As an integrated part of Autoexec Suite®, this module works seamlessly with our control systems to enhance the flow of time-sensitive information across your enterprise.

Our detection software monitors critical items such as computer performance, host communication, safety devices and the status of common system faults. Autoexec Guardian generates e-mail notifications to both your staff and our support center team when a system alert is detected. The result of these efforts is increased productivity for our customers — just another example of how Wynright keeps its commitment to excellence in both customer service and support.

Technical Support Center

As part of our commitment to ongoing support, Wynright has invested in a state-of-the-art support center. Pro-active site monitoring, a web-based support dashboard, and web-based camera systems are just some of the technologies available to ensure that your system runs at peak productivity. In addition, we staff our support center with a dedicated team of experienced engineers to ensure that we provide a superior level of support to our clients. We provide:

• Full-featured web portal for customer support
• Access to experienced engineers
• Pro-active site monitoring
• Knowledge base
• Trend analysis

Once your complimentary support period expires, Wynright offers Advanced and Premium support contracts to ensure that each customer continues to receive a superior level of support. The Advanced Support Plan offers unlimited remote support from 7 a.m. – 7 p.m. CST, M-F, excluding U.S. holidays, while the Premium Support Plan offers unlimited round-the-clock remote support. The benefits of maintaining a support program include:

• Discounted rates for software enhancements and on-site trouble shooting
• Priority handling of emergency situations with guaranteed response times
• Dedicated direct-dial phone number for support
• Monthly reporting
• Priority case handling
• Prompt technical support via e-mail for non-critical control system issues
• Superior service from our network of experts