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Support Center

As part of our commitment to ongoing support, Wynright Control Solutions has invested in a state of the art Support Center. Pro-active site monitoring, a web based support dashboard, and web based camera systems are just some of the technologies available to ensure that your system runs at peak productivity. In addition, we staff our support center with a dedicated team of experienced engineers to ensure that we provide a superior level of support to our customers.

Our customers benefit from an fully web based support dashboard complete with online incident reporting, case tracking, knowledge base and trend analysis. Our systems offer true pro-active site monitoring through the innovative Autoexec Guardian® support module which monitors our systems and reports any alerts back to our Support Center. This empowers our support team to identify and correct many issues before your team even know they occurred. The result is improved productivity for your system.

• Full featured web portal for customer support
• ‘Live’ Experienced engineers
• Pro-active site monitoring
• Knowledge Base
• Trend Analysis

Once your complimentary support period expires, Wynright Control Solutions offers Advanced and Premium support contracts to ensure that each customer continue to receive a superior level of support. The Advanced Support Plan offers unlimited remote support from 7 a.m. – 7 p.m. CST, M-F, excluding US holidays), while the Premium Support Plan offers unlimited remote support, 24x7x365. The benefits to maintaining a support program include the items listed above as well as:

• Discounted rates for software enhancements and on-site trouble shooting
• Priority handling of emergency situations (guaranteed response times)
• Dedicated direct-dial phone number for support
• Monthly Reporting
• Priority case handling – calls from customers under support contract are handled prior to those who are not
• Prompt technical support via e-mail for non-critical control system issues
• Superior service from our network of experts